SADRAA policies
Cancellation Policy
1. Cancellation Before Dispatch
Customers may request cancellation of an order, or selected items from an order, before dispatch.
If cancellation is accepted before dispatch, SADRAA refunds the cancelled amount to the original payment method.
For a full-order cancellation, refund includes any shipping charges collected.
2. Partial Cancellation
For multi-item orders, customers may request cancellation of individual items before those items are dispatched.
If approved:
- cancelled item amount is refunded to original payment method
- remaining items continue normally
3. How to Request Cancellation
Customer uses the Contact us page and provides:
- order number
- item(s) to cancel
A request is not confirmed until SADRAA verifies that the relevant item/order has not been dispatched.
4. Cancellation After Dispatch
Once dispatched, an order cannot be cancelled.
After dispatch, applicable Return, Exchange & Refund Policy terms apply.
Refusing delivery is not a normal cancellation.
Failed-delivery/RTO provisions apply.
5. Cancellation by SADRAA
SADRAA may cancel before dispatch in limited circumstances such as:
- stock discrepancy
- product damaged during final QC
- pricing/listing error
- payment/order verification issue
- delivery/serviceability problem
- suspected fraudulent or abusive order activity
If SADRAA cancels for such a reason, customer receives a full refund including shipping charges collected, to the original payment method.
6. Refund Timeline
Approved cancellation refunds are processed within 5–7 business days.
Refunds go to original payment method.
Banks/payment providers may require additional time to reflect the refund.
7. Failed Delivery or Refused Delivery
Refused delivery after dispatch is not treated as a normal cancellation.
Applicable forward and return shipping costs may be charged/deducted where customer-caused, according to Shipping and Returns policies.
If delivery failure is caused by SADRAA/courier, customer is not charged those costs.
8. Contact
Legal seller: Komal Ajgaonkar, sole proprietor of SADRAA.
Business address: 401, Runaa O2, Aparajita CHS, Bavdhan Khurd, Pune, Maharashtra – 411021.
For cancellation assistance, use the Contact us page.
Formal grievances can be raised through the Grievance page.
GSTIN: To be updated after GST registration.