Privacy Policy

Depending on how you use SADRAA, we may collect information such as:

• full name
• email address
• mobile number
• billing and shipping address
• account and login-related information handled through our authentication systems
• order and purchase history
• saved addresses
• wishlist and account preferences
• customer-support communications
• IP address
• browser, device, and website-usage information
• payment transaction information required to process and verify an order

SADRAA does not store your full card details, CVV, UPI PIN, or internet-banking credentials.

Payment processing is handled through our payment service provider, such as Razorpay, in accordance with that provider's own security and privacy practices.

We may use personal information to:

• create and manage customer accounts
• process and fulfil orders
• verify payments
• help prevent fraud and misuse
• provide shipping and tracking information
• process returns, exchanges, cancellations, and refunds
• respond to customer-support requests
• maintain wishlists and saved addresses
• provide account and security-related services
• send transactional communications
• send marketing or newsletter communications where consent applies
• understand website usage and improve performance and usability
• maintain appropriate business, tax, accounting, payment, and transaction records
• comply with applicable legal and regulatory obligations
• protect SADRAA, our customers, and our services from fraud or security threats

SADRAA may send service-related communications where necessary for the operation of your account or purchase.

These may include:

• order confirmations
• payment-related notifications
• shipping and tracking updates
• cancellation or refund information
• account and security communications
• password recovery
• return or exchange correspondence

These communications are separate from promotional or marketing messages.

SADRAA may send marketing or newsletter communications where you have opted in or where otherwise permitted by applicable law.

You may unsubscribe from marketing communications using the unsubscribe option provided with those communications or by visiting the Contact us page.

Unsubscribing from marketing communications will not stop essential transactional or service-related messages concerning your orders, account, payments, security, or customer-support requests.

Payments made through SADRAA are processed by third-party payment providers such as Razorpay.

SADRAA may receive and retain transaction-related information necessary to:

• identify a payment
• verify an order and payment relationship
• confirm payment status
• process refunds where applicable
• maintain transaction and accounting records
• investigate payment or fraud concerns

Sensitive payment credentials such as full card information, CVV, UPI PIN, or internet-banking passwords are not intended to be stored by SADRAA.

SADRAA may share personal information with service providers only where reasonably necessary to operate the website, process transactions, communicate with customers, and fulfil orders.

These providers may include:

• Razorpay for payment processing and payment verification
• Vercel for hosting and infrastructure
• Supabase Auth, database and Storage for accounts, customer data and website data where applicable
• Resend for transactional email delivery when configured for the relevant environment
• Google Analytics 4 for consented analytics
• courier and logistics providers
• fraud-prevention and security services
• professional advisers
• government or regulatory authorities where disclosure is legally required

The information shared should be limited to what is reasonably required for the relevant service.

SADRAA does not sell personal information to third parties.

To fulfil an order, SADRAA may provide relevant information to courier or logistics providers, including:

• customer name
• delivery address
• mobile number
• order or shipment reference
• other information reasonably necessary to complete delivery

Courier providers may process this information in accordance with their own applicable policies and obligations.

SADRAA may use cookies, browser storage, and similar technologies to operate and improve the website.

These may include:

Essential technologies:

• login and authentication
• security
• session management
• normal website functionality

Local browser storage:

• sadraa-cart for the shopping cart
• sadraa-wishlist for the guest wishlist
• sadraa-analytics-consent-v1 for the analytics consent preference

Analytics:

• understanding website visits and usage
• improving usability
• monitoring website performance

SADRAA uses Google Analytics 4 for analytics only after the applicable analytics consent is granted. The website uses consent-aware loading, explicit page tracking and ecommerce measurement.

Google Analytics cookies such as _ga and measurement-specific _ga_* cookies may be created only after consent and are targeted for cleanup when analytics is revoked.

Non-essential analytics or marketing technologies are used in accordance with applicable consent requirements.

SADRAA retains personal information only for as long as reasonably necessary for purposes such as:

• maintaining customer accounts
• fulfilling orders
• processing returns, exchanges, cancellations, and refunds
• customer support
• tax and accounting requirements
• payment and transaction records
• legal compliance
• dispute resolution
• fraud prevention and security

When personal information is no longer reasonably required, it may be deleted or anonymized where appropriate and legally permitted.

Certain information may need to be retained even after an account or deletion request where retention is necessary for legal, tax, accounting, payment, fraud-prevention, security, or dispute-resolution purposes.

Where applicable, you may use the Contact us page to request:

• access to personal information associated with you
• correction of inaccurate or incomplete information
• deletion of personal information where applicable
• withdrawal of marketing consent
• information about how your personal information is being used
• assistance regarding a privacy concern or grievance

Some information may not be immediately deleted where SADRAA has a legitimate or legal reason to retain it.

Account information that can be managed directly through the SADRAA website may also be updated through your account where that functionality is available.

SADRAA uses reasonable technical and organizational measures intended to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

Access to personal information should be limited to the systems, service providers, and personnel reasonably required to operate the service.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials confidential and should use the Grievance page if they believe their account may have been compromised.

SADRAA's website and ecommerce services are not specifically directed at children.

SADRAA does not knowingly collect personal information from children in a manner inconsistent with applicable law.

If a parent or guardian believes that a child has provided personal information improperly, they may use the Grievance page so the matter can be reviewed and appropriate action taken.

SADRAA may disclose information where reasonably necessary to:

• comply with applicable law
• respond to lawful requests from authorities
• protect the rights, property, or safety of SADRAA or others
• investigate fraud, abuse, security issues, or unlawful activity
• establish, exercise, or defend legal claims

The SADRAA website may rely on third-party services to provide functionality such as payments, authentication, hosting, analytics, email, or shipping.

Those providers may process information according to their own privacy policies and legal obligations.

SADRAA is not responsible for the independent privacy practices of third-party websites or services that are outside SADRAA's control.

Privacy-related requests, concerns, or grievances should use the Grievance page.

Use the Contact us page for general support.

SADRAA will aim to acknowledge and address legitimate privacy concerns within a reasonable period.

SADRAA may update this Privacy Policy from time to time to reflect:

• changes to the website or services
• operational changes
• changes in technology
• legal or regulatory requirements
• changes to the way personal information is processed

The latest version will be published on sadraa.in.

Where appropriate, SADRAA may communicate material changes to customers.

Legal seller: Komal Ajgaonkar, sole proprietor of SADRAA.

Grievance Officer: Komal Ajgaonkar, Grievance Officer, SADRAA.

Business address: 401, Runaa O2, Aparajita CHS, Bavdhan Khurd, Pune, Maharashtra – 411021.

For privacy-related questions, requests, or concerns, use the Contact us page or the Grievance page.

GSTIN: To be updated after GST registration.