Return, Exchange & Refund Policy

Legal seller: Komal Ajgaonkar, sole proprietor of SADRAA.

Business address: 401, Runaa O2, Aparajita CHS, Bavdhan Khurd, Pune, Maharashtra – 411021.

For return, exchange or refund assistance, visit the Contact us page.

Formal grievances: Komal Ajgaonkar, Grievance Officer, SADRAA.

GSTIN: To be updated after GST registration.

Return or exchange requests must be raised within 7 days of delivery.

Requests received after this period may not be accepted.

To be eligible, the item must be:

• unused and unworn except for a normal fit trial
• unwashed
• unaltered, with no tailoring
• free from perfume, smoke odour, deodorant, makeup, stains, marks, pet hair, excessive lint, stretching, tears, or customer-caused damage
• returned with the original tags attached
• returned with all detachable pieces, accessories and components
• returned with the original packaging where reasonably possible
• packed in reasonably protective return packaging

All returned items are subject to inspection by SADRAA before a refund or exchange is approved.

Eligible full-price items may be returned or exchanged within the 7-day request window.

For an approved return, the refund will be issued to the original payment method after the item has been received and successfully inspected.

Normal sale or discounted items follow the same eligible return and exchange rules as regular-price items. They are not automatically final sale.

All requests remain subject to the eligibility conditions and inspection.

Exchanges are subject to product availability.

Because SADRAA offers limited quantities and in some cases only a single piece of a particular design, the same product or size may not always be available.

Where suitable stock exists, customers may exchange an eligible item for a different product or style. The requested replacement cannot be guaranteed. If it is unavailable, the customer may choose another available item or request a refund under this policy.

A ₹199 exchange logistics fee applies to each voluntary exchange, regardless of the original order value, including orders that received complimentary shipping. It covers the exchange logistics process, including reverse pickup and replacement dispatch.

If the replacement costs more, the customer pays the product-price difference plus the ₹199 exchange logistics fee. If it costs less, the price difference is applied against that fee. An equivalent-price replacement requires payment of the ₹199 fee.

Any amount payable by the customer is calculated only after the returned item has passed SADRAA QC. SADRAA may then send a secure payment request or link, and replacement dispatch occurs after QC approval and any applicable post-QC payment.

Once the returned item has passed QC, the exchange is approved and the requested replacement is available, SADRAA may temporarily reserve it, subject to timely reverse handover. If the return is not handed over within the communicated period, the reserved item may be released for sale.

For an eligible customer-choice return, SADRAA will arrange return pickup where available and confirm the pickup arrangement as part of the approved return process. A fixed return logistics fee of ₹149 applies per returned shipment, regardless of the original order value, including orders that received complimentary shipping.

For a voluntary exchange:

• a fixed ₹199 exchange logistics fee applies per exchange
• the fee includes reverse pickup and replacement dispatch

These fixed logistics fees may be deducted from a refund or collected separately, as applicable. Exchanges remain subject to availability.

For a verified damaged or wrong item:

• the return fee is ₹0
• the exchange logistics fee is ₹0
• SADRAA will bear applicable reverse/replacement shipping costs

If a customer receives a manufacturing defect, transit damage, wrong product, wrong size sent by SADRAA, or missing component, they should use the Contact us page within 7 days of delivery, preferably as soon as reasonably possible and within 48 hours for visible damage or a wrong item.

They should provide clear photographs showing, where applicable:

• the item received
• the damage or issue
• product tags or labels
• the outer packaging if transit damage is suspected

An unboxing video is helpful and recommended, but it is not mandatory.

Once the claim has been verified, SADRAA will arrange the appropriate remedy, which may include replacement, exchange, or refund depending on availability and circumstances.

For a verified SADRAA or courier fault, the return fee and exchange logistics fee are ₹0. If a refund is the remedy, the complete eligible amount is refunded, including the original ₹99 shipping charge where it was paid. If the customer voluntarily chooses a more expensive replacement, only the product-price difference is payable.

Once a returned item reaches SADRAA, it will normally be inspected within 2 business days.

Handing the parcel to the courier does not mean that the return or refund has been approved. Physical QC is required before approval.

SADRAA reserves the right to reject a return or exchange where the item does not meet the eligibility conditions.

If a return or exchange is rejected after inspection, SADRAA will notify the customer with the reason for rejection. If the customer wishes to have the item sent back, the applicable reshipping charge must be paid in advance before dispatch.

Once a return is approved after inspection, SADRAA will normally initiate the refund within 2 business days.

Refunds are issued to the original payment method.

The customer's bank, card issuer, or payment provider may require additional time to reflect the refunded amount.

For voluntary returns, including fit, size, changed-mind, style/colour preference or another eligible non-defect reason, the original ₹99 forward shipping charge, if paid, is non-refundable. The ₹149 return logistics fee also applies per returned shipment.

Where SADRAA has delivered a verified damaged or wrong item, the original shipping charge, if any, will also be refunded as part of the remedy.

A shipment may be returned to SADRAA if delivery fails because of circumstances such as:

• refusal to accept delivery
• incorrect or incomplete address
• repeated customer unavailability
• an unreachable customer
• avoidable failed delivery attempts

For a customer-caused Return to Origin, any refund is considered only after the parcel physically returns to SADRAA and passes QC. Applicable forward and return logistics charges may then be deducted from the refund.

If the customer wants the returned order sent again, a ₹149 reshipment fee applies, including where the original order qualified for complimentary shipping.

If the shipment is returned because of an error attributable to SADRAA or a verified courier fault, the customer will not be charged those logistics costs. A courier status alone does not automatically trigger a refund.

Repeated unjustified refusals or Return-to-Origin activity may result in restrictions on future orders.

The following items are not eligible for return or exchange:

• altered or customized items
• personalised or made-to-measure items
• items damaged after delivery by the customer
• items that have been worn, used, washed, stained, soiled, scented, or otherwise altered from their original condition
• items returned without original tags
• items specifically disclosed as Final Sale

Where a Final Sale item is delivered damaged or incorrectly, the damaged/wrong-item provisions still apply.

These exclusions do not remove remedies for a verified manufacturing defect, transit damage, wrong product or size sent by SADRAA, or missing component.

SADRAA reserves the right to decline a return or exchange where the returned product does not meet the eligibility conditions or where there is reasonable evidence of misuse, alteration, wear, substitution or return-policy abuse. Where practical, SADRAA may document return condition during inspection.

Examples may include:

• returning a different item
• swapping or removing product tags
• deliberately damaging an item
• fraudulent damage claims
• worn-event or photoshoot returns
• missing accessories or components
• repeated excessive return activity
• empty or incorrect return parcels
• repeated unjustified delivery refusals or RTOs

Genuine eligible claims should continue to be assessed fairly.

To request a return or exchange, use the Contact us page within the applicable 7-day window.

They should provide:

• order number
• item
• reason
• supporting photographs where relevant

SADRAA reviews eligibility first and provides return instructions if approved.

Customers should not send items back without prior approval.

For return, exchange or refund assistance, visit the Contact us page.