Frequently Asked Questions

SADRAA is currently delivering within Maharashtra. Pan-India delivery is coming soon. Checkout confirms whether the delivery PIN is within the current launch region; courier availability may still vary.

Pan-India shipping is planned for a later phase. Join the SADRAA newsletter if you would like an update when deliveries expand beyond Maharashtra.

Orders are normally dispatched within 1–2 business days after successful payment. Delivery generally takes 3–7 business days after dispatch; remote locations may take longer. Delivery estimates are not guarantees.

Shipping is ₹99 below a ₹2,999 merchandise subtotal and complimentary at ₹2,999 and above. The threshold is based on merchandise value after applicable discounts and before shipping.

No. SADRAA accepts prepaid orders only at launch.

Once your order is dispatched, tracking details will be provided where available. You can also use the Track Order page on sadraa.in.

You may request an address change before dispatch. Once the order has been handed to the courier, changes are not guaranteed.

If a shipment becomes Return to Origin for customer-caused reasons, applicable forward and return logistics charges may be deducted from any refund. A ₹149 reshipment fee applies if the customer wants the order sent again. SADRAA or verified courier fault is not charged to the customer.

Eligible regular-price and discounted items may be returned or exchanged within 7 days of delivery, subject to the conditions in our Return, Exchange & Refund Policy.

Yes, eligible regular-price and discounted items may be exchanged within 7 days of delivery, subject to stock availability. Some SADRAA pieces may be one-of-one or available in very limited quantities, so a replacement cannot always be guaranteed.

Yes. If suitable stock is available, you may exchange for a different product or style. A ₹199 exchange logistics fee applies, and any price difference is adjusted under the Return, Exchange & Refund Policy.

Normal discounted items follow the same eligible return and exchange rules as regular-price items. Only specifically excluded, customised, altered, or Final Sale items may be non-returnable where applicable.

A voluntary return has a ₹149 return logistics or reverse-pickup fee per returned shipment. A voluntary exchange has a ₹199 exchange logistics fee. For a verified SADRAA error, defect, or wrong item, the customer pays no such logistics fee.

Please use the Contact us page as soon as reasonably possible, preferably within 48 hours, with clear photos. The main 7-day return or exchange request window still applies, and genuine claims are not automatically invalid after 48 hours.

A returned item is normally inspected within 2 business days after it reaches SADRAA. An approved refund is normally initiated within 2 business days after successful QC. Your bank or payment provider may take additional time to credit it.

Yes. Returns that do not meet the eligibility conditions may be rejected after inspection. If you want a rejected item sent back, the applicable reshipping charge must be paid in advance before dispatch.

Yes, cancellation may be requested before the order is dispatched.

Yes, individual items in a multi-item order may be cancelled before those items are dispatched.

Refusing delivery is not treated as a normal cancellation. The shipment may be handled under the failed-delivery / RTO provisions of our Shipping and Returns policies.

Use the Size Guide and the garment measurements shown on the product page to compare against a similar garment you already own.

Garment measurements are shown on the relevant product page where available.

Minor differences can occur because of screen settings, lighting, photography, image processing, and normal fabric or production variation.

Many SADRAA pieces are available in limited quantities. If a product or size is sold out, it may not be restocked immediately or at all.

No online payment is taken during the current reserve launch. SADRAA will confirm availability and next steps before any future prepaid checkout.

No. Cash on Delivery is not available at launch.

A reserve request is not a confirmed order. SADRAA will contact you to confirm availability and next steps.

In limited situations, SADRAA may cancel an order before dispatch because of stock discrepancies, product-condition issues, pricing/listing errors, payment/order verification issues, delivery limitations, or suspected fraud. Applicable refunds will be processed accordingly.

We use personal information to operate customer accounts, process and fulfil orders, manage payments, shipping, returns, support, security, and other services described in our Privacy Policy.

No. SADRAA does not store full card details, CVV, UPI PIN, or internet-banking credentials. Payments are handled through the payment provider.

Use the Contact us page for customer support.

Serious or unresolved concerns can be raised through the Grievance page. Formal grievances should include the relevant order details, issue description, supporting information, and the resolution sought where known.