Grievance

For routine support, customers can email SADRAA at support@sadraa.in.

General support may include questions about:

• products
• sizing and fit
• order status
• shipping and tracking
• returns and exchanges
• cancellations
• refunds
• account access
• general website assistance

SADRAA aims to acknowledge or respond to general support enquiries within 2 business days.

A formal grievance is intended for issues that require escalation beyond normal customer support.

This may include:

• unresolved order, payment, or refund issues
• privacy or personal-data concerns
• repeated failure to resolve a support issue
• delivery or return disputes
• complaints about how a product or service issue was handled
• suspected misuse of personal data
• other serious complaints requiring formal review

Routine enquiries should continue to use normal customer support.

To raise a grievance, please email support@sadraa.in and identify the subject as "Grievance".

Where possible, clearly identify the communication as "Grievance" and provide:

• full name
• order number, where relevant
• registered email address or mobile number, where relevant
• clear description of the issue
• relevant dates
• supporting screenshots, photographs, or documents where applicable
• the resolution you are seeking, if known

Providing complete information can help SADRAA review the matter more efficiently.

SADRAA aims to:

• acknowledge a formal grievance within 2 business days
• work toward resolution within 7–15 business days, depending on the nature and complexity of the issue

Some matters may require additional time, for example where SADRAA needs to investigate with a courier, payment provider, technology provider, or another third party.

If more time is reasonably required, SADRAA should communicate the status where appropriate.

Where appropriate, customers should first use the normal SADRAA support process for routine issues.

If a matter remains unresolved, is serious in nature, or concerns privacy or personal data, it may be escalated as a formal grievance.

Komal Ajgaonkar is the Grievance Officer for SADRAA.

Formal grievances may be emailed to support@sadraa.in or raised by calling +91 86910 56519.

Written correspondence may be sent to the SADRAA business address shown below.

Privacy-related requests or concerns may also be raised through this grievance process.

These may include:

• requests concerning personal data
• correction or deletion requests where applicable
• concerns about how personal data is used
• suspected misuse or unauthorized handling of personal information
• withdrawal of marketing consent where relevant

See the Privacy Policy for related information.

Depending on the nature of the issue, SADRAA may request reasonable supporting information to investigate the grievance.

This may include:

• order details
• payment reference information
• photographs
• screenshots
• delivery information
• communication history
• other relevant documents

Customers should avoid sharing sensitive payment credentials such as CVV, UPI PIN, internet-banking password, or other secret authentication information.

SADRAA will aim to review genuine grievances fairly and based on the information reasonably available.

Where a complaint relates to another SADRAA policy, the applicable terms may also be considered, including:

• Return, Exchange & Refund Policy
• Shipping & Delivery Policy
• Cancellation Policy
• Privacy Policy
• Terms & Conditions

Using SADRAA's internal support or grievance process does not remove or limit any statutory, consumer, privacy, or other legal rights available under applicable law.

Legal seller: Komal Ajgaonkar, sole proprietor of SADRAA.

For general support and formal grievance submissions, email support@sadraa.in or call +91 86910 56519.

Grievance Officer: Komal Ajgaonkar, Grievance Officer, SADRAA.

Business address: 401, Runaa O2, Aparajita CHS, Bavdhan Khurd, Pune, Maharashtra – 411021.

GSTIN: To be updated after GST registration.