Terms & Conditions

By using sadraa.in or placing an order, you agree to be bound by these Terms & Conditions and the policies referenced within them.

These include, where applicable:

• Privacy Policy
• Shipping & Delivery Policy
• Return, Exchange & Refund Policy
• Cancellation Policy

If you do not agree with these terms, you should not use the website or place an order.

SADRAA aims to present product information as accurately as reasonably possible.

Product information may include:

• colour
• measurements
• materials
• design details
• availability
• pricing
• imagery

Minor differences may occur due to:

• screen settings
• lighting
• photography
• image processing
• manufacturing variation
• fabric or handcrafted characteristics

Measurements may also vary slightly because of normal garment-production tolerances.

Some visual content on SADRAA may be created or enhanced using AI-assisted tools for purposes such as:

• model presentation
• styling
• backgrounds
• campaign/editorial imagery
• image refinement

SADRAA aims to preserve the actual product's colour, design, construction, detailing, and overall appearance.

AI-assisted imagery is not intended to materially alter or misrepresent the actual garment.

When making a purchase decision, customers should also rely on the product description, measurements, specifications, and other information provided on the product page.

Product availability may change at any time, especially because SADRAA may offer limited-stock or one-of-a-kind pieces.

SADRAA reserves the right to correct obvious errors in:

• pricing
• stock
• product information
• descriptions
• listings

If such an error affects an order and makes fulfilment inappropriate, SADRAA may cancel the order before dispatch and issue a full refund in accordance with the Cancellation Policy.

All prices displayed on sadraa.in are shown in Indian Rupees (INR) unless otherwise stated.

Prices may change before an order is placed.

Prices shown during the reserve launch are for reference; SADRAA confirms availability and next steps before any payment is taken.

Applicable shipping charges will be displayed separately where relevant.

GST is not represented as being charged or included in prices at this stage. GSTIN: To be updated after GST registration.

No online payment is taken during the current reserve launch. A reserve request is not an order or confirmation; SADRAA will confirm availability and next steps separately.

Cash on Delivery (COD) is not available at launch.

Payments may be processed through third-party payment providers.

Submitting an order does not by itself guarantee fulfilment.

Before dispatch, SADRAA may verify:

• successful payment
• stock availability
• product condition
• delivery/serviceability
• order details

If fulfilment is not possible, SADRAA may cancel the order before dispatch and provide the applicable refund.

Orders are subject to:

• Shipping & Delivery Policy
• Return, Exchange & Refund Policy
• Cancellation Policy

Where customer accounts are available, customers are responsible for:

• providing accurate and current information
• maintaining confidentiality of login credentials
• taking reasonable steps to prevent unauthorized account access

Customers should notify SADRAA if they believe their account has been compromised.

Users must not misuse sadraa.in.

Prohibited activity may include:

• fraudulent activity
• unauthorized access attempts
• interference with website operation
• malicious activity
• abusive behavior
• misuse of website functionality
• improper automated scraping or extraction
• activity that infringes the rights of SADRAA or others

SADRAA may take reasonable steps to protect the website, customers, and business from misuse.

Unless otherwise stated, SADRAA or the relevant rights holder owns or licenses the intellectual property associated with the website, including:

• SADRAA name
• logo
• wordmark
• branding
• product imagery
• AI-assisted imagery
• graphics
• text
• designs
• website layout
• other original content

This content may not be copied, reproduced, republished, distributed, commercially exploited, or used without appropriate permission, except for normal personal browsing and shopping use.

If SADRAA allows customers to submit reviews, testimonials, photographs, or similar content, customers should only submit material they have the right to share.

Submitted content must not be:

• unlawful
• misleading
• abusive
• defamatory
• infringing of another person's rights

SADRAA may remove inappropriate or misleading content.

Where a customer voluntarily submits content for publication or promotional use, SADRAA may use that material in accordance with applicable consent and terms.

SADRAA may rely on or link to third-party services for functions such as:

• payments
• shipping
• analytics
• authentication
• email
• social media
• other website functionality

SADRAA is not responsible for the independent content, availability, security, terms, or privacy practices of third-party websites or services outside SADRAA's control.

Customers should review relevant third-party terms and policies where appropriate.

SADRAA will make reasonable efforts to keep the website functional, accurate, and available.

However, access may occasionally be interrupted because of:

• maintenance
• technical issues
• hosting or network failures
• third-party service interruptions
• other circumstances outside SADRAA's reasonable control

SADRAA does not guarantee uninterrupted or error-free availability.

To the extent permitted by applicable law, SADRAA will not be responsible for indirect, incidental, or consequential losses arising solely from:

• use of the website
• inability to access the website
• temporary website interruptions
• third-party services outside SADRAA's reasonable control

Nothing in these Terms excludes or limits any customer right or remedy that cannot legally be excluded under applicable consumer law.

SADRAA may investigate or restrict activity where there is reasonable evidence of:

• fraud
• payment misuse
• repeated abusive ordering
• return or exchange abuse
• repeated unjustified delivery refusal
• misuse of website services

Where appropriate, SADRAA may refuse or cancel an order before dispatch, subject to applicable refund obligations.

Personal information is handled in accordance with SADRAA's Privacy Policy.

These Terms & Conditions are governed by the laws of India.

Subject to applicable consumer rights and mandatory legal provisions, disputes will be subject to the jurisdiction of competent courts in Pune, Maharashtra.

Customers are encouraged to first use the Contact us page or the Grievance page so that a reasonable resolution can be attempted before formal proceedings.

SADRAA may update these Terms & Conditions from time to time for:

• legal reasons
• operational changes
• technical changes
• business changes
• changes to website services

The latest version will be published on sadraa.in.

Updated Terms apply from their effective date.

Where appropriate, SADRAA may communicate material changes to customers.

Legal seller: Komal Ajgaonkar, sole proprietor of SADRAA.

Grievance Officer: Komal Ajgaonkar, Grievance Officer, SADRAA.

Business address: 401, Runaa O2, Aparajita CHS, Bavdhan Khurd, Pune, Maharashtra – 411021.

For contact and grievance information, use the Contact us page or the Grievance page.

GSTIN: To be updated after GST registration.